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THE DRIVE FORCE DIFFERENCE

See some of our success stories below. Scroll through the slides to see the incredible before and after. 

Hebert's Town & Country

Shreveport, LA

This dealership had struggled for years with Customer Satisfaction. Broken processes and discouraged employees led to poor CSI scores that stayed between 60% - 70%. Drive Force Consultants worked with the service team for a year, leading them to an awesome victory! For the first time, Hebert's Town & Country received the FCA Customer First Award.

 

Changes that were implemented include

 

  • Optimization / Process for wiADVISOR

  • Walk Around / Write Up Process

  • Follow-up Process

  • Maintenance Menu Creation / Implementation

  • Assisted Management in eliminating $300k of Fixed Expense

  • Increased Service CSI by 21% YOY

  • Increased # of Surveys received by 141% YOY

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